Lovely Customer
Lovely Customer
Johan is Novum's digital KYC champion. As a compliance support colleague powered by advanced AI, Johan handles document processing including passports, ID cards, bank cards, and payslips. Drawing on comprehensive verification technology, Johan can process documents in multiple formats to seamlessly meet the needs of Novum's international client base across various countries.
documents per year
automated
Since compliance is critical, document verification demands fluctuate yearly. Johan provides flexibility during peak periods without expanding compliance teams. By automating document processing, Johan enables KYC teams to focus on complex cases, improving efficiency. With Johan's support, companies confidently meet regulations while maintaining high-quality service.
As regulatory requirements grow, so do verification demands. Rather than simply hiring more compliance staff, Novum implemented Johan, an intelligent digital assistant within the KYC workflow. Accessible through the compliance system, Johan serves as the first point of document processing, understanding document types and quickly extracting relevant data.
Equipped with up-to-date information on verification requirements, Johan handles routine document processing efficiently. For complex issues requiring personal attention, Johan seamlessly flags potential issues and transfers cases to human agents. This approach allows organizations to maintain high-quality compliance while scaling more efficiently than would be possible by expanding the team alone.
Ensures all customer data and actions comply with regulatory requirements and industry standards.
Extracts relevant data from documents and forms with precision to ensure correct processing.
Validates official documents, including passports, ID cards, and driver’s licenses, for authenticity.
Process compliance documents 24/7 with consistent accuracy, allowing organizations to grow their operations without proportionally expanding their compliance team.
Automated data extraction and verification help Johan take over even more of the compliance team's burdensome tasks to empower them to focus on the more complex cases and provide their organization with top-level compliance.
Our vision is to create a Johan-first compliance system across all document types, integrated with backend systems for personalized processing. This will enhance compliance quality and advance automated verification handling.
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