Global Manager Accounting, CItizenM
Lovely Customer
Lovely Customer
Robbie is CitizenM's digital finance powerhouse. Working around the clock without breaks, he efficiently manages and sorts all finance emails, processes invoice data, and prepares it for payment. Drawing from CitizenM's systems, Robbie handles routine tasks that previously consumed valuable team time, maintaining high accuracy while scaling effortlessly to meet increasing demands.
transactions processed
error reduction
Years of Experience
With finance departments facing fluctuating workloads, Robbie provides the flexibility to handle peak periods without expanding the team. By automatically classifying emails and processing both invoices and reminders, Robbie allows CitizenM's finance professionals to focus on strategic initiatives and impactful work. The result is an always-empty invoice queue, consistent processing standards, and significant operational cost savings.
CitizenM's finance team was spending excessive time on administrative tasks like email sorting and invoice processing. Rather than expanding the team, CitizenM implemented Robbie, an intelligent digital assistant integrated with their finance systems. Accessible throughout their workflow, Robbie serves as the first line of processing, understanding incoming documents and efficiently routing them through the system.
Equipped with advanced document processing capabilities, Robbie handles routine financial tasks with precision. For complex issues requiring human judgment, Robbie flags these appropriately for team review with all relevant information attached. This approach allows CitizenM to maintain high-quality financial operations while scaling more efficiently than would be possible through traditional team expansion.
Automatically sorts and organizes finance emails, ensuring invoices and key communications are properly routed and tracked.
Manages the entire payment process from receipt to settlement, ensuring secure transactions with complete audit trails.
Tracks reminders and sends automated replies, ensuring follow-ups are timely and consistent.
Verify compliance to ensure invoices meet company policies and regulations.
Process finance emails 24/7 with automatic classification and routing, allowing CitizenM to handle increasing volumes without proportionally expanding the finance team.
Transform invoice handling with AI-powered data extraction and validation that maintains consistent quality while reducing manual errors.
CitizenM's vision includes extending Robbie's capabilities to other financial processes and introducing a new digital employee, Cody, to handle customer service emails, processing approximately 8,500 cases monthly.
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