WEM Manager, Roompot
Lovely Customer
Lovely Customer
Roombot is Roompot's digital customer service champion. Fully integrated with company knowledge bases, Roombot assists guest advisors by providing instant, accurate information for customer inquiries. Whether handling questions about vacation parks or booking details, Roombot ensures every advisor has the right information at their fingertips without delays, elevating the quality of service across all customer touchpoints.
guest advisors supported
reduced search time
monthly calls handled
Handling 23,000 monthly inquiries, Roombot maintains service excellence without expanding the support team. By instantly retrieving information and eliminating supervisor wait times, Roombot enables advisors to focus on personalized service. This efficiency allows Roompot to manage high volumes of customer interactions with speed and accuracy – setting a new standard for guest service.
As Roompot's customer inquiries grew more complex, the company needed a solution to support their guest advisors without adding extensive training time. Rather than requiring advisors to memorize vast amounts of information, Roompot implemented Roombot, an intelligent digital assistant fully integrated with internal systems. Accessible during customer calls, Roombot serves as an instant knowledge resource, understanding advisor questions and quickly retrieving answers from Roompot's comprehensive knowledge base.
Equipped with up-to-date information on all vacation parks and booking policies, Roombot handles complex information retrieval efficiently. For advisors helping guests with specific needs, Roombot consolidates all necessary data in seconds, allowing them to provide personalized assistance without delays. This approach enables Roompot to maintain high-quality customer service while significantly reducing search time and training requirements.
Quickly accesses multiple knowledge sources to solve customer inquiries with precision.
Offers recommendations to the user based on their preferences, helping them make informed decisions.
Engage with relevant follow-up questions to better understand traveler needs and preferences
Roombot enables guest advisors to find answers swiftly, cutting search time by 50% and significantly improving overall customer experience.
Fully integrated with Roompot's internal systems, Roombot consolidates all necessary data sources for clear, comprehensive answers without requiring advisors to navigate multiple platforms.
Our vision is to expand Roombot's capabilities to further automate repetitive tasks, enabling guest advisors to focus exclusively on personalized service and complex customer needs across all communication channels.
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